Ask in plain words
Which arrivals today are not guest-ready, and why?
ATLAS answers from the records in HospitalityOps, with a link to each source.
Get every room ready, and every guest request resolved.
HospitalityOps is a command center, guest community, company website and ATLAS assistant in one system for hotels and inns. Your team sees arrivals, room readiness, requests and return stays in one place, with your property system still in charge of bookings.
Meet ATLAS. Talk to your business.
Ask about anything in HospitalityOps. ATLAS answers from your own records, shows the evidence and suggests the next useful step.
ATLAS works inside your role and the permissions your team sets.
See the whole picture
Which guest requests are past their response target?
The answer brings the related records, owners and dates together before anyone decides.
Act within your authority
Drafts, messages and record changes wait for a person to approve them, and every completed action has a receipt.
From a useful guide to a guest you remember.
Attract with useful resources
A stay planner and a local experience guide bring in guests who are planning, and a free community keeps them close.
Understand each guest
Explicit preferences, permitted service history and contact permission sit with the guest, so the team starts with what they actually asked for.
Act with context
Staff confirm the room is ready, resolve requests and invite a return stay when it fits. Bookings stay in the property system.
The questions that come up every Monday morning.
Is the room really ready?
Clean, inspected and available all get called ready, and the guest finds out at check-in.
With HospitalityOps: Arrival Readiness Desk reconciles room assignment, housekeeping, inspection and maintenance holds, with each flag shown separately and an owner for every exception.
Which guest requests are still open?
A request is acknowledged at the desk and then forgotten by the next shift.
With HospitalityOps: Service Recovery Radar tracks acknowledged, resolved and guest-confirmed separately, with a named owner and response target. Compensation needs a manager.
Which package fits this stay?
Staff pitch the same package to everyone, or guess at restrictions.
With HospitalityOps: Package Fit Studio ranks approved packages by stated interests and verified dates, with price, cancellation terms and restrictions visible. It never changes a rate.
Built for the way a hotel works, screen by screen.
Real screens from the working HospitalityOps command center.
Arrival Readiness Desk. Know which rooms are truly ready.
Reconciles room assignment, inspection completion, maintenance holds, arrival time and approved guest requests. Room clean, inspected and available are distinct states.
- Each readiness flag shown separately
- An owner for every exception
Service Recovery Radar. Resolve requests before checkout.
Queues unresolved in-stay requests, missed commitments, ownership and response targets. ATLAS prepares a draft from approved policy, and compensation decisions are reviewed by a manager.
- Acknowledged, resolved and confirmed tracked apart
- Compensation approved by a manager
Package Fit Studio. Offer the package that actually fits.
Recommends approved packages using stated interests, dates and verified availability. Price, cancellation and restrictions are visible, with no automatic rate change or unsupported upsell charge.
- Price and restrictions always visible
- Never changes a rate or adds a charge
Guest Intelligence. Remember what guests told you.
Explicit stay preferences, permitted prior service history, booker relationships and unresolved questions. It avoids inferred sensitive characteristics and shows only relevant information by role.
- Explicit preferences only
- Visibility limited by role
Housekeeping and Maintenance. Keep housekeeping and maintenance in step.
Mobile assignment, checklists, completion evidence, inspection and maintenance handoff. Guest private notes do not enter unrestricted crew views.
- Checklist and completion evidence
- Private guest notes kept out of crew views
Direct Booking and Retention. Bring guests back, with permission.
Opt-in itinerary content, inquiry handling, post-stay check-ins and return-stay consultations. The property management system stays the authority for bookings and availability.
- Opt-in only
- Bookings stay in the property system
Sales and marketing
Opt-in stay planning guides, direct-booking inquiries and approved packages with price and cancellation terms in view.
Fulfillment
Arrival readiness, housekeeping assignments, inspections, maintenance handoffs and in-stay requests.
Customer experience
A guest area for stay planning, preferences, local guides and events. Free community access is kept separate from loyalty terms.
Money
Occupied and available room nights, confirmed room revenue, cancellations and service recovery, on the documented accounting basis of your property system.
Eight modules and four tools, on the same records.
Each one opens in the working HospitalityOps command center, inside the roles that may see it.
The eight modules
- Guest IntelligenceExplicit stay preferences, permitted prior service history, booker relationships and unresolved questions.SEE IT LIVE
- Arrival Readiness DeskReconcile room assignment, inspection completion, maintenance holds, arrival time and approved guest requests.SEE IT LIVE
- Service Recovery RadarQueue unresolved in-stay requests, missed commitments, ownership and response targets.SEE IT LIVE
- Package Fit StudioRecommend approved packages using stated interests, dates and verified availability.SEE IT LIVE
- Housekeeping and MaintenanceMobile assignment, checklist, completion evidence, inspection and maintenance handoff.SEE IT LIVE
- Direct Booking and RetentionOpt-in educational itinerary content, inquiry handling, post-stay check-ins and return-stay consultations.SEE IT LIVE
- Hotel PerformanceOccupied room nights, available room nights, confirmed room revenue, cancellations and service recovery.SEE IT LIVE
- Loyalty CommunityLocal guides, events, guest education and approved benefit information with separate free community and loyalty program terms.SEE IT LIVE
Four tools, each for one job
- Arrival Readiness DeskArrivals in the next hours reconciled against room assignment, housekeeping, inspection, maintenance release and verified guest-ready, with each flag shown separately and an owner for every exception.SEE IT LIVE
- Service Recovery RadarOpen in-stay and post-stay requests with acknowledged, resolved and guest-confirmed tracked separately, a named owner, response targets and compensation that only an authorized manager can approve.SEE IT LIVE
- Package Fit StudioApproved packages that fit one stay, ranked by the guest stated interests and verified dates, with price, cancellation terms and restrictions visible and the reservation gate checked.SEE IT LIVE
- Return Stay BriefA post-stay brief that confirms verified checkout, service resolution, contact permissions and explicit preferences before suggesting a return-stay consultation.SEE IT LIVE
HospitalityCircle, part of the complete set.
The HospitalityCircle member community is part of the complete set: the public website, the member area and three free resources. It connects permitted guest requests to the command center, and its terms stay separate from any loyalty program. In the Solara Cove Hotels demo it runs under the name CoveCircle; yours carries your brand.
Three free resources that start the conversation
- Your Coastal Stay Planner
- The Local Experience Planner
- Group Stay Planning Workbook
Member intelligence and your value ladder
Member intelligence shows which guides and events each guest used and what they asked for, with contact permission respected. The editable offer and value ladder in the community admin sets which stay conversations guests are invited to.
Every role sees its own work. Guests see only theirs.
Staff sign in to the same company and see what their role needs. Guests get a private portal with their own work, documents and messages.
Hotel Owner. Arrivals, service recovery and performance across the property.
Front Desk. Arrival readiness, open requests and guest preferences.
Guest (portal). Their own stay details, preferences and messages.
Ask your business anything. Get answers with evidence.
ATLAS answers from Solara Cove Hotels’ own records and shows the evidence.
- Which arrivals today are not guest-ready, and why?
- Which guest requests are past their response target?
- Which approved packages fit this guest's dates and interests?
- Which guests are due a post-stay check-in?
People stay in charge. ATLAS drafts and suggests. Anything that goes out or changes a record waits for a person to approve it.
A command center for your business. Without the traditional custom-build price.
Your company name, branding, services, workflows and data, in your own private copy of the command center, the member community and the company website.
Built around your brand.
Your logo, colors, vocabulary, roles and workflows. Your company gets its own private copy with its own data.
Our custom-build savings target.
Our goal is to reduce build cost by 70 to 90% versus a comparable from-scratch command center, by adapting an existing foundation instead of rebuilding it.
Agreed before we build.
Your proposal spells out the workflows, users, connections and any outside platform costs before you commit. We confirm the schedule once we know your systems.
Savings target compared with a similarly scoped from-scratch build. Your quote and launch date depend on customization, integrations, data readiness and ongoing services. Complex builds take longer.
Open the working demo.
No sign-in needed. Start with the guided tour, then use the Viewing as switcher to change seats. Data resets nightly.
Take the guided tour
Start at the demo hub for Solara Cove Hotels and pick a seat.
Open the demo ↗
View as the Hotel Owner
Opens the command center already signed in as the Hotel Owner.
Open the demo ↗
Explore the member community
Opens CoveCircle, the Solara Cove Hotels’ member community, as a member.
Open the demo ↗Honest about what is connected.
Each row shows what works today. Native features are built in; the other connections are simulated, imported or planned until we connect and test them in your scope. The Integrations screen shows each connection’s real state.
- NativeEight modules, four tools, gates and the guest portalBuilt in and tested in the demo.
- NativeHospitalityCircle member communityMembers and the owner sign in from the same demo; permitted member requests reach the command center.
- NativeATLAS answersAnswers from the company's own records. The demo runs ATLAS on Workers AI.
- PlannedAnthropic (Claude) providerProvider-ready. It is shown as connected only after a successful test call with your own key.
- DemoMews Connector APIReservation and customer references. Token scope, portfolio behavior and exact endpoint versions must be verified.
- DemoMews Booking Engine / approved PMSVerified availability and booking. Sandbox first; no double booking or mock live availability.
- DemoPayments / guest messagingConfirmed charges and permitted messages. No raw payment data or automatic real demo sending.
Native: built in and tested in the demo. Demo: sample or simulated behavior only. Planned: designed, not built.
How we work with you. Core plan from $497/month.
Book a live demo
A 15-minute walkthrough with your business in mind.
Agree the scope
Workflows, users, connections and outside platform costs, in writing, before you commit.
We set up your private copy
Your brand, vocabulary, roles and the connections in scope, on your own private copy.
Launch with your team
We confirm the schedule once we know your systems.
The AI Command Center core plan is $497/month with an agreed initial scope. Your proposal lists what is included (systems, users, automations, AI usage, hosting, support and onboarding) and any outside platform costs before you commit. The HospitalityCircle member platform and any complex connections are quoted with your scope.
Straight answers.
Is my data separate?
Yes. Every customer gets its own private copy of HospitalityOps: its own code, server and database, holding only its own data.
Can it match my brand?
Yes. Your logo, colors, company name and vocabulary. Your team sees your brand, not ours.
Is Solara Cove Hotels a real company?
No. Solara Cove Hotels is a fictional company and its records are sample data. HospitalityOps shows how your own arrivals, rooms and requests would look.
Does HospitalityOps replace our property management system?
No. Your property management system stays the authority for bookings and availability. HospitalityOps adds the service and readiness view around it.
Is HospitalityCircle part of HospitalityOps?
Yes. HospitalityOps is sold as a complete set: the command center, the HospitalityCircle member community, the company website and ATLAS. HospitalityCircle can also run on its own.
Does ATLAS act on its own?
No. ATLAS drafts and suggests. A person reviews and approves anything that goes out or changes a record.
What does it cost?
It depends on your users, workflows and connections. Book a live demo and we will scope it with you; your proposal lists what is included and any outside platform costs before you commit.
See your property in it.
Book a 15-minute live demo. We will walk through HospitalityOps with your property, team and guest service process in mind, and agree what a first scope could look like.
Explore the other command centers.
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