Before submitting a support ticket, please use the resources below. Most questions can be answered faster through the AI Support Bot or the knowledge base, especially common “how do I” questions, setup steps, and feature walkthroughs. Our goal is to get you the fastest answer possible, without making you wait on a support response when the answer is already available.
Work down the list. Most questions are solved at step one, in seconds, without waiting on a reply.
Your first stop for questions should always be our AI Support Assistant. This isn’t a basic chatbot, it’s trained specifically on GoHighLevel and the systems you’re using. In most cases it will give you an answer faster than waiting on a human response.
GoHighLevel maintains a large and constantly updated knowledge base. This is a great place to search if you want deeper explanations, official documentation, or feature breakdowns.
Still need help? If you already checked the AI Support Bot and knowledge base but still need help, you can submit a support ticket for review. Please include as much detail as possible so we can help you faster.
The more detail you provide, the faster we can understand the issue and point you in the right direction.
Submit Support TicketGoHighLevel is powerful and easy to get overwhelmed by while you learn it. To keep plans affordable, support is matched to the plan you choose, so please start with self-help first.
Before submitting a ticket or requesting help, start with the resources on this page. In many cases they answer your question faster than waiting on a response.
Plans priced at $197/month or lower do not include ongoing phone, Zoom, or hands-on support after setup. These plans are designed to stay affordable by giving you access to the platform and self-help resources, while you manage your own account. Because of the lower price point, we cannot include ongoing man-hours, custom walkthroughs, or account management at this level. If you get stuck after using the AI bot, knowledge base, and tutorials, you can submit a ticket or book a paid support session.
Access ResourcesMore personal attention, guidance, and setup help based on your plan. These higher plans allow us to provide a more hands-on support experience, especially during onboarding, where we may include calls, Zoom, walkthroughs, and setup assistance. After onboarding, support remains available within your plan scope, but it does not include unlimited free calls, Zoom sessions, custom development, or ongoing “how do I” training for every GoHighLevel feature.
Book Zoom CallOnce onboarding is complete, ongoing support is intentionally limited so we can keep the platform affordable and give better service to clients who have support included. We do not provide unlimited free:
If you need help beyond what your plan includes, you have options:
We’re happy to help, and we keep expectations clear and fair from the start, giving you the tools and structure you need to succeed.
Want a person in your corner? Book live time with our team or have us build it for you.
Purchase one-hour live Zoom sessions for:
Subject to availability, paid for prior to the call.
If you need something built, we’ve got you:
Work quoted per project, paid in advance.