Your next version starts here.
Tell us what you want changed on your website, app, platform or command center. Add every edit in one request, and we’ll take it from there.
Reviewed daily · Most requests included · Typical updates within 48 hours
Timing depends on scope and details.
A better change starts with a clearer request.
- 1Add all your edits.Put every change for one property into a single request.
- 2Show us exactly where.Paste the page link and attach a marked-up screenshot or recording.
- 3Review, then send.Check everything together. We’ll give you a reference number.
Tell us what to change.
One property, as many changes as you need. Add each edit separately so nothing gets missed.
Most edits are included. Bigger additions may need a quote. We’ll confirm cost in writing before starting paid work. Read what’s included
- 1Your details
- 2Your changes
- 3Review & send
Review your request
Check everything below, then send it all together as one request.
Your details
Request received. We’re on it.
We review requests daily and typically complete updates within 48 hours. We’ll contact you if we need more details or if a request requires payment.
From request to release.
- SubmitSend every change for one property together.
- ReviewWe review requests daily and confirm anything unclear.
- BuildWe make the changes on your site, app or platform.
- ConfirmWe let you know when it’s done.
We review requests daily. Straightforward changes are typically completed within 48 hours. If we need details or the work is outside your plan, we’ll tell you before proceeding. Read what’s included
How changes work
- Send everything through this form. As many changes as you like, all in one submission. You get a reference number back.
- Most are done the same day. Virtually all within 48 hours. We will never take longer than 30 days.
- Be specific and it gets done faster. Screenshots with an arrow on them are the single most useful thing you can send.
- Bigger work is quoted first. You see the number in writing, and nothing starts until you say yes.
Read the full policyHide the full policy
How to send us a change
Every change request goes through this page. Put everything you want changed into a single submission. You get a reference number back, and so do we.
Please use the form rather than texting or emailing whoever you spoke to last. Requests that come through the form get logged, numbered and worked in order. Requests sent any other way are the ones that go missing.
What makes a good change request
The form lets you submit as many separate changes as you want in one go. Each one asks for three things:
- The page or screen URL. Where the change goes.
- The type of change. Text, image, design, something broken, a new page, or something else.
- What you want changed. In your own words.
You can attach as much as you like to each one.
Show us, do not just tell us
Screenshots are the single most useful thing you can send. Even better if you mark them up. Draw a box or an arrow around the thing you mean. A screenshot with a red circle on it removes all doubt about which button, which paragraph, which image.
Screen recordings work well for anything fiddly. If something is easier to show than describe, record your screen, talk us through it, and drop the link in. Loom, Google Drive, YouTube, anything we can open. Just make sure the sharing settings let us view it.
Send a link if the file is large, or if you are pointing us at another site as a reference.
If you are particular about the wording, give us the exact words
We are marketing people, and writing is part of what you are paying for. We can shape the copy toward your niche, tighten it, and we will happily suggest changes we think will convert better. Ask us and we will tell you what we would do.
But it is your business and your name on it. If you already know what you want a page to say, paste the exact wording into the request and we will use it word for word. If you would rather we wrote it, say so and tell us the point you want it to land.
What happens after you hit send
Your request goes into the queue. We review it, work out exactly what you are asking for, and get it done.
When a request is clear, we are usually spot on the first time and you get back what you pictured. When a request is vague, or leaves out something we need, we have to stop and come back to you by email or phone before we can start.
That is the real cost of an unclear request. It is not that we mind asking. It is that your change sits still until you have time to answer, and a two minute edit turns into a two day back and forth.
Hard to action: “The homepage looks off, can you fix it?”
Easy to action: “On the homepage, the three service cards below the hero are different heights on my iPhone. Can you make them the same height with the button at the bottom of each? Screenshot attached.”
Same request. One gets done today.
How quickly it happens
| Often | Same day |
|---|---|
| Virtually always | Within 48 hours |
| Never longer than | 30 days |
How long yours takes depends on the scope of what you are asking for and how busy the queue is that week. Something small and clearly described usually goes out the same day. Something larger takes longer. The 30 days is our outer limit, not our target, and we will tell you up front if yours is going to be one of the slower ones.
Custom websites, apps, membership platforms and command centers
Your launch window: the first 30 days
For the first 30 days after your project goes live, we are still shaping it into what you want. Restructuring, redesigning and rebuilding are all included in that window.
This is the time to be picky. Tell us the layout is wrong, tell us the whole section needs rethinking, tell us you have changed your mind about the direction. That is what the launch window is for, and we would much rather hear it then.
After that
Our goal is to build something you absolutely love, and we will generally do everything we can to get there. Changes stay included, with no ticket allowance, no hour cap and no time tracking.
Typically included:
- Adding a page or a landing page
- Adding a form, or adding fields to one
- Changing the color scheme
- Redesigning your logo
- Adding or changing a button, link or section
- Wording and copy anywhere on the site
- Photos and images, including sourcing or designing a replacement
- Layout and design changes to an existing page
- Adjusting a flow, a step or a setting
- Anything broken, displaying wrong, or no longer working
Quoted first:
- A complete redesign or a rebuild after the launch window
- Major structural changes to how the whole thing is put together
- A new third party integration
- Ecommerce or checkout
- A new app, portal or membership system
- Substantial new copywriting, photography or video
- Anything closer to a new project than a change to this one
For larger work we will usually offer you the choice of a one time price or a small increase to your monthly fee that covers it over time, so you are not asked for a large payment up front. Either way you see the number in writing first, and nothing starts until you say yes.
Insurance agent websites
These are built on a proven template. That is what lets us get you live quickly with no build fee, and it is why the plan costs what it does.
Included, as often as you like:
- Wording and text on any page
- Colors
- Images you send us. We will crop, resize and optimize them so they sit properly
- Your contact details, hours, service areas and licensed states
- Carrier logos, testimonials and badges
- Required licensing or disclosure lines
- Anything broken, displaying wrong, or no longer working
Not included: new page layouts, custom sections, new features, new integrations, ecommerce, designing new graphics, sourcing stock photography, or restructuring the site. Those are not small changes to a template, they are a different product. If that is what you want, a custom website is the right home for it and we are happy to talk about moving you across.
The honest part
We want you to ask. Most agencies make you feel like every request is an imposition, and we would rather you told us the thing that bothers you than sat on it for six months.
What we cannot do is commit to unlimited revisions, or stay in a permanent state of development on a project that is already built and live. If your direction changes completely, that is a new project rather than a change to this one, and we will treat it as one and price it accordingly. If a run of requests adds up to rebuilding what we already built, we will say so and quote it rather than quietly slow down.
That conversation always happens before any work, never after.
Two promises
You will never get an invoice for work you did not approve in writing.
If you are not sure whether something is included, ask. We would much rather tell you it is included than have you never mention it.