This Privacy Policy explains how Launch Automation ("Launch Automation," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, request a demo, or use our software and services.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our site and services:
- Information you provide: name, email address, phone number, business details, the insurance lines you sell, and any message content you submit through forms, demo requests, or sign-up.
- Account & billing information: details needed to set up and bill your subscription. Payment card data is processed by our PCI-compliant payment processor; we do not store full card numbers.
- Usage & device information: IP address, browser type, pages viewed, referring pages, and similar analytics data collected through cookies and similar technologies.
- Communications data: records of messages, calls, SMS, and emails sent or received through the platform in the course of providing our services.
2. How We Use Your Information
- To provide, operate, maintain, and improve our software and services.
- To respond to your inquiries, schedule demos, and provide customer support.
- To process subscriptions, payments, and account administration.
- To send you service updates, and - where permitted - marketing communications you can opt out of at any time.
- To protect the security and integrity of our services and to comply with legal obligations.
3. SMS & Email Communications
If you provide your phone number and consent, we may send you SMS messages related to your demo request, account, or services. Message and data rates may apply. Message frequency varies. You can opt out of SMS at any time by replying STOP, and you can reply HELP for assistance. You can unsubscribe from marketing emails using the link in any such email. We do not sell your information, and mobile opt-in consent is never shared with third parties for their own marketing.
4. Cookies & Tracking
We use cookies and similar technologies to operate the site, remember your preferences, measure performance, and understand how visitors use our pages. You can control cookies through your browser settings; disabling them may affect how the site functions.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who process data on our behalf (e.g., hosting, payment processing, analytics, communications), under contracts that require them to protect your information.
- Legal and safety recipients when required by law, to enforce our terms, or to protect the rights, property, or safety of Launch Automation, our customers, or others.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or de-identify it.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices & Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below. You can opt out of marketing communications at any time.
9. Children's Privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated where required by law.
11. Contact Us
Questions about this Policy or your information? Email us at [email protected] or visit our contact page.