SUPPORT & HELP CENTER

We built Launch to be powerful, flexible, and easy to use, but with that power comes a lot of features. The good news is you have multiple support options available. Knowing which one to use will save you time and get you answers faster. Please START AT THE TOP of this page before submitting a request.

Ai Support Assistant

OPTION #1

Start here. Your first stop for questions should always be our AI Support Assistant.

This isn’t a basic chatbot. It’s trained specifically on Launch, GoHighLevel, and the systems you’re using. In most cases, it will give you an answer faster than waiting on a human response.

The support assistant can:

  • Answer “how do I” questions

  • Explain features and settings

  • Walk you through steps

  • Provide direct links to help articles

  • Share relevant videos and tutorials

  • Point you to the exact resource for your issue

For 90% of questions, this is the fastest and best solution. Before submitting a ticket or form, please ask the Ai Support Assistant FIRST!

Simply click the "Start Chat" on the lower right hand side of this page and ask it anything!

Bugs, glitches & platform issues...

OPTION #2

Launch is built on the GoHighLevel platform and their support is best equipped to handle technical bugs and system-level problems.

Bugs, glitches and platform issues should be reported directly to GoHighLevel Support, since they control the platform infrastructure.

If something is not working correctly at a system level, for example:

  • Pages not loading

  • Automations failing unexpectedly

  • Features behaving incorrectly

  • Errors you cannot resolve

How to submit a GoHighLevel support ticket:

  1. Log in to your account here

  2. Click the top right question mark or “Help” icon

  3. Choose Submit a Ticket or Live Chat

  4. Clearly describe the issue

  5. Include screenshots or recordings if possible

Knowledge-Base

OPTION #3

GoHighLevel maintains a large and constantly updated knowledge base. This is a great place to search if you want deeper explanations, official documentation, or feature breakdowns.

Get Access to:

  • Step-by-step articles and videos

  • Feature explanations

  • Troubleshooting guides

  • Product updates and announcements

Using the help center alongside the support assistant will answer most questions without needing to wait on support.

Click to Access:

Support scope after onboarding...

Important to know:

We provide structured onboarding to help you get set up correctly.

After onboarding is complete, ongoing support is intentionally limited.

After onboarding, we do NOT provide ongoing free:

  • Step-by-step articles and videos

  • Feature explanations

  • Troubleshooting guides

  • Product updates and announcements

That said, help is still available when you need it.

OPTION #4

Live Zoom Support Sessions

You can purchase one-hour live Zoom sessions for:

  • Guided setup

  • Troubleshooting complex issues

  • Feature walkthroughs

  • Strategic questions

Zoom calls are subject to availability and paid for prior to the call.

OPTION #5

Custom Development Projects

If you need something built, we got you covered:

  • Workflows and automations

  • Funnels and websites

  • Integrations

  • Custom systems or enhancements

Work is scoped and quoted per project, and paid before work begins.

Still Stuck?

Contact our team.

If you've:

  • Asked the support assistant

  • Checked the GoHighLevel help center

  • Determined it’s not a platform bug

You can submit a request using the form below.

Please include:

  • A clear description of the issue

  • Screenshots or videos if applicable

  • What you’ve already tried

You can submit a request using the form below.

You can expect a response within 1 business day.

This form is for legitimate questions or requests that cannot be resolved through the resources above.

Support Escalation Request Form

This request is reviewed manually. Submitting this form does not guarantee immediate support and may require paid development or consultation time.

Contact & Account Verification

Let's make sure we locate the right person and account.

Support is reserved for active clients. Please visit our plans page to get started.
Please advise

Self-Resolution Checklist

Before submitting this request, confirm you have attempted the following:

Clarification

Let's narrow down the potential issue.

Support Awareness

Clarification on Support Requests

Detailed Explanation

Please provide details.

Anything that may help us better understand your issue is suggested.

Final Acknowledgement

Please confirm you understand:

CONTACT

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