SERVICE AGREEMENT
TERMS OF SERVICE, COMMUNICATIONS & COMPLIANCE AGREEMENT
Last Updated: February 26, 2026
This Terms of Service, Communications, and Compliance Agreement ("Agreement") governs your access to and use of the software, tools, services, and platform provided by WOLF 23 LLC, doing business as Launch Automation ("Launch Automation," "we," "us," or "our").
By accessing, purchasing, or using any Launch Automation website, CRM, automation system, messaging service, or related offering (collectively, the "Service"), you acknowledge that you have read, understand, and agree to be bound by this Agreement.
If you are entering into this Agreement on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.
The Service is intended only for individuals and businesses whose authorized users are at least eighteen (18) years of age.
1. Platform Description and Scope of Service
Launch Automation is a software platform designed to function as a centralized system for customer management, automation, communications, and marketing.
Your subscription grants you a limited, revocable, non-transferable right to access and use the software platform during an active subscription term. The Service is provided as a self-serve software solution and includes access to platform features and functionality made available by Launch Automation from time to time.
Launch Automation reserves the right, at any time and in its sole discretion, to modify, replace, suspend, limit, or discontinue any feature, functionality, integration, tool, or component of the platform, whether temporarily or permanently, with or without notice. Continued use of the Service after any such change constitutes acceptance of the modified Service.
Your subscription does not include telecommunications, messaging, or email delivery services. Features such as phone calls, text messages, and email delivery are enabled through third-party carriers, aggregators, and service providers and are subject to separate usage-based charges, carrier rules, technical limitations, and regulatory requirements outside of Launch Automation’s control.
Launch Automation does not guarantee the availability, performance, approval, deliverability, or reliability of any third-party services and is not responsible for interruptions, delays, filtering, blocking, enforcement actions, or service changes imposed by third-party providers.
2. Account Registration, Access, and Responsibility
You agree to provide accurate, complete, and current information during account registration and at all times thereafter and to promptly update such information as necessary. Launch Automation may rely on the accuracy of the information you provide and is not responsible for errors, delays, or issues arising from inaccurate, outdated, or incomplete information.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for restricting access to your account. All activity conducted through your account, whether by you or by any employee, contractor, agent, authorized user, or third party, is deemed to be authorized by you and conducted on your behalf.
You accept full responsibility and liability for all use of the Service associated with your account, including communications sent, data stored, automations executed, integrations enabled, and charges incurred, regardless of whether such activity was authorized, intentional, accidental, or the result of misuse, error, or internal access failures.
Launch Automation does not monitor, supervise, approve, review, or control how you configure or use the platform and has no obligation to detect, prevent, or correct misuse, unauthorized access, or noncompliant activity. Use of the Service is entirely at your own risk.
3. Self-Serve Platform and Support Structure
Launch Automation is provided as a primarily self-serve software platform. While Launch Automation may offer assistance to help customers better understand and use the platform, you remain solely responsible for configuring, managing, and operating the platform for your business.
Launch Automation provides customer support through email and in-platform help desk ticketing. Support may include general platform guidance, technical clarification, and assistance related to accessing, navigating, or understanding platform features. Support is provided on a best-effort basis, and response times or outcomes are not guaranteed.
Any guidance, explanations, suggestions, examples, or assistance provided by Launch Automation are informational in nature only. Such assistance does not constitute professional, legal, compliance, or operational advice and does not transfer responsibility, control, or liability from you to Launch Automation.
Launch Automation does not provide phone support, SMS support, social media support, campaign management, legal advice, compliance advice, or operational management services unless expressly agreed to in writing.
You acknowledge and agree that you are solely responsible for how the platform is configured, deployed, and used, including all campaigns, automations, integrations, data handling, communications, and compliance with applicable laws and regulations. Launch Automation is not responsible for errors, misconfigurations, noncompliance, deliverability issues, or business outcomes arising from your use of the Service, even if Launch Automation provided assistance.
4. Customer Support and Scope of Responsibility
Launch Automation may, at its discretion, provide guidance, explanations, suggestions, examples, or assistance to help you better understand or use the platform. Such assistance is provided on a best-effort and informational basis only and is intended to support your use of the software, not to direct, manage, or operate your business.
You expressly acknowledge and agree that:
Launch Automation’s sole obligation under this Agreement is to provide licensed access to the software during an active subscription period.
You are solely responsible for how the software is configured, implemented, customized, and used.
Launch Automation is not responsible for your campaigns, communications, data, automations, integrations, consent practices, compliance obligations, deliverability, results, or business outcomes.
Launch Automation does not manage, operate, approve, supervise, or monitor your account activity, communications, or automations.
Support communications, assistance, examples, or suggestions provided by Launch Automation may not be relied upon as legal, regulatory, compliance, operational, or professional advice.
Any assistance provided, including custom guidance, troubleshooting, or one-off help, does not create a duty, warranty, guarantee, fiduciary obligation, or assumption of responsibility.
Use of customer support or reliance on any assistance does not transfer responsibility or liability from you to Launch Automation under any circumstance.
5. Communications, TCPA, A2P, and Spam Compliance
5.1 Role of Launch Automation
Launch Automation acts solely as a technology and software platform provider. Launch Automation does not initiate, place, send, review, approve, monitor, or control any communications transmitted through the Service.
You exclusively determine the recipients, content, timing, frequency, purpose, and legality of all communications sent through the Service, whether sent manually, automatically, via workflows, AI tools, triggers, integrations, or third-party systems connected to your account.
All communications transmitted through the Service are deemed to be sent by you and on your behalf.
5.2 Compliance Obligations
You are solely and fully responsible for compliance with all applicable laws, regulations, industry standards, carrier policies, and messaging rules governing communications, including but not limited to:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
FCC regulations
CTIA Messaging Principles
State consumer protection, privacy, and data protection laws
Carrier, aggregator, and A2P messaging rules and policies
Launch Automation does not verify, audit, monitor, or enforce compliance and does not provide legal, regulatory, or compliance guidance. Any tools, templates, examples, or features made available by Launch Automation are provided for convenience only and do not ensure compliance.
5.3 Consent and Opt-In Requirements
You represent, warrant, and covenant that every phone number, email address, or contact record you upload, import, store, or contact through the Service:
Was obtained lawfully
Has provided valid, documented, prior express consent where required
Has not opted out, revoked consent, or been placed on any do-not-contact list
Is contacted only within the scope, purpose, and frequency of consent granted
You are solely responsible for maintaining accurate, complete, and auditable records of consent and opt-in status. Launch Automation has no obligation to store, validate, verify, or produce consent records on your behalf.
5.4 Prohibited Messaging and Spam
You may not use the Service to:
Send unsolicited, deceptive, misleading, abusive, or unlawful communications
Message purchased, scraped, harvested, or third-party lists
Re-contact recipients who have opted out or revoked consent
Circumvent opt-out mechanisms, carrier filters, or compliance safeguards
Engage in spam, phishing, or fraudulent activity
Launch Automation reserves the right to suspend or terminate services immediately, without notice or refund, for suspected or actual violations of this section or applicable laws, regulations, or carrier rules.
5.5 A2P Registration and Carrier Enforcement
Application-to-Person (A2P) registration is required for messaging services. Approval, throughput limits, delivery, filtering, blocking, throttling, or suspension decisions are made solely by carriers and aggregators.
Launch Automation does not guarantee A2P approval, deliverability, message throughput, or continued access to messaging services and is not liable for carrier or aggregator enforcement actions, policy changes, or service interruptions.
5.6 Indemnification for Communications
You agree to fully defend, indemnify, and hold harmless Launch Automation, its owners, officers, employees, contractors, and partners from and against any and all claims, demands, lawsuits, investigations, enforcement actions, fines, penalties, damages, losses, settlements, costs, and legal fees arising out of or related to:
Communications sent through your account
Consent, opt-in, or opt-out practices
Alleged or actual violations of TCPA, CAN-SPAM, privacy laws, or carrier rules
Use of automation, AI, workflows, integrations, or third-party data sources
Carrier or regulator enforcement actions related to your activity
This indemnification obligation survives suspension, termination, or expiration of this Agreement.
6. Carrier Fees, Usage Charges, and Auto-Recharge
Your subscription fee provides access to the Launch Automation software platform only and does not include telecommunications, messaging, or email delivery services.
All phone calls, text messages, and emails sent or received through the Service rely on third-party carriers, aggregators, and service providers and are billed separately based on actual usage.
6.1 Carrier Usage and In App Purchases Rates
Phone System - Outbound calls: Starting at $0.0406 per minute ($10 will give you about 247 min)
Phone System - Inbound calls: Starting at $0.04 per minute ($10 will give you about 405 min)
SMS Messages: Starting at 0.0241/segment ($10 will give you about 415 segments)
Emails: Starting at $0.003 per email ($10 will give you about 3335 emails)
Workflow Executions: Starting at 0.035/execution ($10 will give you about 285 execution)
Email Verification: Starting at 0.01/EmailVerification ($10 will give you about 1000 Email Verification)
Content Ai: Starting at 0.315/1000 Words and 0.21/ Image ($10 will give you about 31745 Words or 50 Images)
Workflow - External AI Models: Starting at $2.1 for 750,000 (Input) words $8.4 for 750,000 (Output) words ($10 will give you about 3,571,429 words / 892,857 words
Conversation and Voice AI: Starting at 0.07/Message and 0.455/ Minute voice call ($10 will give you about 145 Message or 20 Minute voice calls)
WhatsApp Usage: Starting at 0.259/WhatsApp Usage $10 will give you about 40 WhatsApp Usage
Reviews AI: Starting at 0.035/review response ($10 will give you about 285 review responses)
Domain Purchase: Starting at $20
Funnel Ai: Starting at 3.96/funnelAI ($10 will give you about 5 funnelAI)
Agent Studio: Starting at 1/750000 Words (10 will give you about 7500000/750000 Words)
Starting at is the current rate at the time this agreement was created. Carrier rates may be higher or lower and change at any time due to carrier, aggregator, or regulatory adjustments. Continued use of the Service constitutes acceptance of any updated rates, whether or not you have received separate notice. You can view your rates at anytime from within your billing portal. If you are using high volume and would like to discuss a volume based discount, you may contact management at any time.
6.2 Auto-Recharge Authorization
By using any calling, messaging, or email functionality, you expressly authorize Launch Automation to automatically charge the payment method on file to fund, replenish, or recover carrier usage balances. This authorization applies to all usage incurred through your account, including but not limited to:
Manual actions
Automated workflows
Campaigns
Triggers
AI tools
Integrations
API activity
Actions taken by authorized users or third parties
Auto-recharge may occur in fixed increments (typically $20) or as needed to cover incurred usage. You acknowledge that multiple charges may occur in a short period of time based on usage volume.
6.3 Minimum Balances and Feature Suspension
You are solely responsible for monitoring carrier balances and usage. Failure to maintain a sufficient carrier balance may result in immediate limitation, throttling, suspension, or blocking of calling, messaging, or email features without notice. Service interruptions caused by insufficient balances do not pause billing or relieve you of payment obligations.
6.4 Responsibility for Usage and Automation Activity
You assume full responsibility for all usage generated through your account, including usage resulting from misconfigured workflows, high-volume automations, AI-driven actions, third-party integrations, user error, or unauthorized internal access. Launch Automation does not monitor or control usage behavior and is not responsible for unexpected or excessive carrier charges.
6.5 No Refunds on Carrier Fees
All carrier and usage-based fees are non-refundable once incurred, including but not limited to charges related to failed or undelivered messages, filtered or blocked traffic, carrier enforcement actions, compliance-related suspensions, duplicate messages, and automation misfires.
6.6 Carrier Control and No Guarantees
Launch Automation does not guarantee message delivery, call completion, throughput, routing, filtering outcomes, or carrier approval. All such determinations are made solely by carriers and aggregators.
Unpaid carrier balances constitute a material breach of this Agreement and may result in immediate suspension or termination of services.
7. Fees, Billing, and Refunds
All services are provided as Software as a Service.
Once access is granted, fees are non-refundable to the fullest extent permitted by law. Refunds are not issued for non-use, dissatisfaction, compliance actions, carrier enforcement, or business outcomes.
Refunds will only be provided if required by law.
8. Payments and Chargebacks
You authorize Launch Automation to charge the payment method on file for all subscription fees, usage-based fees, carrier charges, taxes, and any other amounts due under this Agreement. This authorization remains in effect for the duration of your use of the Service and any outstanding balances owed after termination.
You agree not to initiate a chargeback or payment dispute for any charges that are valid, authorized, or incurred in accordance with this Agreement. Initiating a chargeback without first contacting Launch Automation and allowing a reasonable opportunity to investigate and respond constitutes a material breach of this Agreement.
In the event of a chargeback, payment reversal, or disputed transaction:
Launch Automation may immediately suspend or terminate access to the Service.
Any disputed or reversed amounts shall become immediately due and payable.
You remain responsible for all chargeback fees, processing costs, administrative fees, and collection expenses incurred by Launch Automation.
Launch Automation reserves the right to submit evidence, communications, logs, and records to contest the chargeback.
Abuse of the chargeback process, including repeated disputes or disputes made in bad faith, may result in permanent termination of service and restriction from future use.
Nothing in this section limits Launch Automation’s right to pursue lawful collection of unpaid balances or other remedies available under this Agreement or applicable law.
9. Cancellation and Termination
You may submit a cancellation request by emailing [email protected] with the subject line "Cancellation." Submitting a cancellation request does not constitute cancellation.
A cancellation request is only considered valid once it has been successfully received, reviewed, and confirmed in writing. Launch Automation is not responsible for delays or failures resulting from email delivery issues, spam or junk filtering, incorrect subject lines, incorrect email addresses, or technical or third-party system failures outside of Launch Automation’s control.
Launch Automation shall have up to seventy-two (72) business hours, excluding weekends and U.S. federal holidays, from the time a valid cancellation request is received to respond and issue written confirmation. The effective date of cancellation will be the date stated in written confirmation, not the date the request was sent.
Minimum Notice Period. All cancellations are subject to a thirty (30) day notice period unless otherwise stated in writing.
No Refunds. All fees paid are non-refundable. Unused time, partial billing periods, or unused services are not eligible for refunds or credits.
Carrier and Usage Fees. Cancellation does not waive or reverse any carrier fees or usage-based costs that were incurred prior to or during the notice period. All such fees remain due and payable.
If no written confirmation of cancellation is issued, the account shall be considered active and billing will continue.
Launch Automation reserves the right to suspend or terminate services immediately, without notice, for violation of this Agreement, misuse of the platform, non-payment, compliance violations, or unlawful activity.
10. Intellectual Property
10.1 Ownership of Intellectual Property
All software, source code, templates, workflows, automations, snapshots, funnels, pipelines, campaigns, designs, documentation, training materials, videos, copy, graphics, branding, methodologies, processes, systems, business models, operational frameworks, and proprietary know-how provided by or accessible through the Service (collectively, the "Launch Automation Materials") are and shall remain the exclusive property of Launch Automation and its licensors.
10.2 License Grant
Subject to your ongoing compliance with this Agreement, Launch Automation grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service and Launch Automation Materials solely for your internal business use during an active subscription term.
10.3 Prohibited Conduct
You agree you shall not, directly or indirectly, and shall not permit any third party to:
Copy, reproduce, distribute, resell, or commercially exploit any portion of the Service or Launch Automation Materials
White-label, rebrand, package, or offer the Service or Launch Automation Materials as a competing product or service
Reverse engineer, decompile, disassemble, decode, scrape, extract, or attempt to discover source code, system logic, workflows, configurations, data structures, or architectural design
Create derivative works or substantially similar products derived from the Service
Replicate, imitate, adapt, or commercialize Launch Automation’s business model, methodologies, systems, processes, or operational frameworks
Use screenshots, exports, recordings, templates, documentation, or training materials for resale, redistribution, teaching, consulting, or competitive purposes
Provide access to the Service or Launch Automation Materials to any competitor or use them to develop or assist in developing a competing product or service
Remove, alter, obscure, or bypass proprietary notices, branding, licensing controls, or technical safeguards
10.4 Confidential Information and Trade Secrets
You acknowledge that the Service and Launch Automation Materials contain confidential information and trade secrets. You agree to maintain the confidentiality of all such information and to take reasonable and appropriate measures to prevent unauthorized access, disclosure, misuse, or misappropriation.
10.5 Limited Non-Competition and Use Restriction
During your subscription term and for twenty-four (24) months following termination for any reason, you agree not to use the Launch Automation Materials, or any knowledge gained from access to the Service, to build, market, sell, or assist in the creation of any software platform, system, or service that is substantially similar to or competitive with the platform or business model.
10.6 Audit and Investigation Rights
Launch Automation may audit or investigate suspected violations of this section. You agree to cooperate with any such audit or investigation.
10.7 Liquidated Damages
For each violation involving unauthorized copying, resale, or replication of the Launch Automation Materials, you agree to pay liquidated damages of $50,000 per violation, in addition to any other remedies available.
10.8 Enforcement and Remedies
Violations may result in immediate suspension or termination without notice or refund. Launch Automation may pursue all available legal and equitable remedies.
10.9 Survival
This Section shall survive termination or expiration of this Agreement and remain enforceable indefinitely.
11. Disclaimer and Limitation of Liability
The Service is provided on an "as is" and "as available" basis, without warranties of any kind.
Launch Automation makes no guarantees regarding results, deliverability, approvals, compliance, performance, uptime, data retention, revenue, conversions, or business outcomes.
To the fullest extent permitted by law, Launch Automation shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages.
If liability cannot be excluded, Launch Automation’s total cumulative liability is limited to the amount paid for the software subscription during the thirty (30) days immediately preceding the event giving rise to the claim.
Your sole remedy is to discontinue use of the Service in accordance with the cancellation provisions.
12. Governing Law and Venue
This Agreement is governed by the laws of the State of Florida, without regard to conflict of laws principles.
Any dispute shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida.
You waive any objection to venue and waive any right to a jury trial to the fullest extent permitted by law.
13. Severability, Assignment, and Entire Agreement
If any provision is invalid or unenforceable, the remaining provisions remain in full force.
Launch Automation may assign this Agreement without restriction. You may not assign this Agreement without prior written consent.
This Agreement constitutes the entire agreement between you and Launch Automation with respect to the Service and supersedes all prior or contemporaneous agreements.
Agreement Acceptance
This page is provided for review. By checking the required agreement checkbox during checkout, you acknowledge that you have read and agree to this Agreement. After purchase, you will receive an email with instructions to electronically sign the Agreement. If you do not complete the signing step, access to certain services or features may be delayed or limited until the Agreement is signed.
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