NEED HELP?

We built Launch to be powerful, flexible, and easy to use, but with that power comes a lot of features. The good news is you have multiple support options available. Knowing which one to use will save you time and get you answers faster. Please START AT THE TOP of this page before submitting a request.

OPTION #1

24/7 Ai Support Assistant

Start here. Your first stop for questions should always be our AI Support Assistant.

This isn’t a basic chatbot. It’s trained specifically on Launch, GoHighLevel, and the systems you’re using. In most cases, it will give you an answer faster than waiting on a human response.

The support assistant can:

Answer “how do I” questions
Explain features and settings
Walk you through steps
Provide direct links to help articles
Share relevant videos and tutorials
Point you to the exact resource for your issue

For 90% of questions, this is the fastest and best solution. Before submitting a ticket or form, please ask the Ai Support Assistant FIRST!

Simply click the "Start Chat" on the lower right hand side of this page and ask it anything!

OPTION #2

Bugs, glitches & platform issues...

Launch is built on the GoHighLevel platform and their support is best equipped to handle technical bugs and system-level problems.

Bugs, glitches and platform issues should be reported directly to GoHighLevel Support, since they control the platform infrastructure.

If something is not working correctly at a system level, for example:

Pages not loading
Automations failing unexpectedly
Features behaving incorrectly
Errors you cannot resolve

How to submit a GoHighLevel support ticket:

Log in to your Launch account
Click the top right question mark or “Help” icon
Choose Submit a Ticket or Live Chat
Clearly describe the issue
Include screenshots or recordings if possible

LOGIN

OPTION #3

Knowledge-Base

GoHighLevel maintains a large and constantly updated knowledge base. This is a great place to search if you want deeper explanations, official documentation, or feature breakdowns.

Get Access to:

Step-by-step articles and videos
Feature explanations
Troubleshooting guides
Product updates and announcements

Using the help center alongside the support assistant will answer most questions without needing to wait on support.

Click Below to Access:

GHL Knowledge-Base

Support scope after onboarding...

Important to know:

We provide structured onboarding to help you get set up correctly.

After onboarding is complete, ongoing support is intentionally limited.

After onboarding, we do NOT provide ongoing free:

Step-by-step articles and videos
Feature explanations
Troubleshooting guides
Product updates and announcements

That said, help is still available when you need it.

OPTION #4

Paid Live Zoom Support Sessions

You can purchase one-hour live Zoom for $100 per session:

Guided setup
Troubleshooting complex issues
Feature walkthroughs
Strategic questions

Zoom calls are subject to availability and paid for prior to the call.

BOOK LIVE ZOOM

OPTION #5

Custom Development Projects

If you need something built, we got you covered:

Workflows and automations
Funnels and websites
Integrations
Custom systems or enhancements

Work is scoped and quoted per project, and paid before work begins.

GET A QUOTE

Still Stuck?

Contact our team.

If you've:

Asked the support assistant
Checked the GoHighLevel help center
Determined it’s not a platform bug

You can submit a request using the form below.

Please include:

A clear description of the issue
Screenshots or videos if applicable
What you’ve already tried

You can submit a request using the form below.

You can expect a response within 1 business day.

This form is for legitimate questions or requests that cannot be resolved through the resources above.

Support Escalation Request Form

This request is reviewed manually. Submitting this form does not guarantee immediate support and may require paid development or consultation time.

Contact & Account Verification

Let's make sure we locate the right person and account.

First Name *

Last Name *

Phone *

Email *

Are you already an active Launch client? *

Enter the exact account name as shown inside Launch. *

Describe Your Role *

Self-Resolution Checklist

Before submitting this request, confirm you have attempted the following:

All are required before continuing *

Used the 24/7 Launch AI Support Assistant

Searched the HighLevel Knowledge Base

Watched at least one official HighLevel support video

Submitted a ticket to HighLevel for any bug, glitch or platform issue

Restarted workflows / refreshed browser / re-tested issue

Clarification

Let's narrow down the potential issue.

What best option describes your request? *

Is this issue preventing your business from operating today? *

Support Awareness

Clarification on Support Requests

Do you understand that post-onboarding support is limited? *

Yes, I understand that advanced changes, builds, fixes, or troubleshooting may require paid support.

Is your onboarding complete? (Completed your live zoom walkthrough meeting) *

If this requires paid support, how would you like to proceed? *

Detailed Explanation

Please provide details.

Describe the support issue in detail *

Upload screenshots or screen recordings.

PNG / JPG screenshots, MP4 screen recordings, Loom links

Anything that may help us better understand your issue is suggested.

Optional Loom or Video Link

Final Acknowledgement

Please confirm you understand:

Final Acknowledgement *

I understand this request will be reviewed within business hours and may be redirected to GoHighLevel resources or paid support options.

FREE QUOTECUSTOM DEVELOPMENT