# Support & Help Center | Launch Automation > Get help with Launch Automation: AI support bot, knowledge base, support tickets, paid Zoom sessions, and custom development quote options. Canonical page: https://launchautomation.ai/options # Need Help? Start Here First. Before submitting a support ticket, please use the resources below. Most questions can be answered faster through the AI Support Bot or the knowledge base, especially common “how do I” questions, setup steps, and feature walkthroughs. Our goal is to get you the fastest answer possible, without making you wait on a support response when the answer is already available. ## Three Ways To Get Help Work down the list. Most questions are solved at step one, in seconds, without waiting on a reply. ### AI Support Bot Your first stop for questions should always be our AI Support Assistant. This isn't a basic chatbot, it's trained specifically on GoHighLevel and the systems you're using. In most cases it will give you an answer faster than waiting on a human response. - Answer “how do I” questions - Explain features and settings - Walk you through steps - Provide direct links to help articles - Share relevant videos and tutorials - Point you to the exact resource for your issue ### Knowledge Base GoHighLevel maintains a large and constantly updated knowledge base. This is a great place to search if you want deeper explanations, official documentation, or feature breakdowns. - Step-by-step articles and videos - Feature explanations - Troubleshooting guides - Product updates and announcements ### Submit A Support Ticket Still need help? If you already checked the AI Support Bot and knowledge base but still need help, you can submit a support ticket for review. Please include as much detail as possible so we can help you faster. - Your name and business name - The issue you are experiencing - The page, workflow, contact, funnel, calendar, or feature involved - Screenshots or screen recordings if possible - What you already tried - Any error messages you are seeing - Whether the issue is urgent or time-sensitive The more detail you provide, the faster we can understand the issue and point you in the right direction. ## Support Scope After Onboarding GoHighLevel is powerful and easy to get overwhelmed by while you learn it. To keep plans affordable, support is matched to the plan you choose, so please start with self-help first. Before submitting a ticket or requesting help, start with the resources on this page. In many cases they answer your question faster than waiting on a response. Plans priced at $197/month or lower do not include ongoing phone, Zoom, or hands-on support after setup. These plans are designed to stay affordable by giving you access to the platform and self-help resources, while you manage your own account. Because of the lower price point, we cannot include ongoing man-hours, custom walkthroughs, or account management at this level. If you get stuck after using the AI bot, knowledge base, and tutorials, you can submit a ticket or book a paid support session. More personal attention, guidance, and setup help based on your plan. These higher plans allow us to provide a more hands-on support experience, especially during onboarding, where we may include calls, Zoom, walkthroughs, and setup assistance. After onboarding, support remains available within your plan scope, but it does not include unlimited free calls, Zoom sessions, custom development, or ongoing “how do I” training for every GoHighLevel feature. Once onboarding is complete, ongoing support is intentionally limited so we can keep the platform affordable and give better service to clients who have support included. We do not provide unlimited free: If you need help beyond what your plan includes, you have options: We're happy to help, and we keep expectations clear and fair from the start, giving you the tools and structure you need to succeed. ## Paid Help When You Need It Want a person in your corner? Book live time with our team or have us build it for you. ### Paid 1-on-1 Zoom Sessions Purchase one-hour live Zoom sessions for: - Guided setup - Troubleshooting complex issues - Feature walkthroughs - Strategic questions Subject to availability, paid for prior to the call. ### Custom Development Projects If you need something built, we've got you: - Workflows & automations - Funnels and websites - Integrations - Custom systems Work quoted per project, paid in advance. --- Launch Automation (WOLF 23 LLC) · 9792 Grand Verde Way Unit 508, Boca Raton, FL 33428 · (561) 973-2345 · team@launchautomation.ai All-in-one CRM, AI, marketing and automation software for insurance agents, plus done-for-you websites for any business.