# HVAC & Plumbing Service App | RelayHome | Launch Automation > Connect homeowner requests, equipment records and qualified dispatch. Explore RelayHome, a custom app for HVAC, plumbing and multi-branch service businesses. Canonical page: https://launchautomation.ai/experience/relayhome # A better service visit starts before the doorbell. Give homeowners one app for equipment details, service requests and visit updates. Connect that context to intake, dispatch and the technician, so your team can plan the right person for the job. ## One request. Context for the whole team. - **A homeowner requests help** Equipment details, photos and a description give intake a useful starting point. - **Dispatch checks the match** Only a qualified, free, on-shift technician can be assigned. - **The visit stays connected** The customer reviews approved options while the team follows the job. ## A service promise is only as good as the dispatch behind it. ### “Which unit is it?” Intake starts without equipment history or useful photos. Keep the home’s equipment passport beside the request. ### “Can that technician do this job?” An open calendar slot does not prove the right qualification. Check skills, availability and shift coverage before assignment. ### “When are you getting here?” Customers lose confidence when visit information is hard to find. Keep the arrival details and service status in the homeowner experience. ## A custom app for your business. Without the traditional custom-app price. RelayHome shows what is possible. We customize the branding, content, customer journey and staff workflows for your business. Your customers use your experience. ### Built around your brand. Your logo, colors, products, services, locations and way of working. Start with a proven foundation and make the experience your own. ### A 70% to 90% savings target. Our goal is to reduce build cost by 70% to 90% versus a comparable from-scratch experience app, by adapting an existing foundation instead of rebuilding every component. ### Live in as little as 1 week. Straightforward projects can go live within a week once scope, content and access are ready. We confirm your schedule before the work begins. Savings target compared with a similarly scoped from-scratch build. Your quote and launch date depend on customization, integrations, content readiness and ongoing services. Complex builds take longer. ## A service visit with less uncertainty. Equipment records give each request context. Homeowners compare staff-approved options and follow the technician’s arrival. ## Their home history. Their next visit. One place. Opens the demo. Choose the matching view shown above. ## One shared picture of the day. Certification, availability and shift coverage determine who can be assigned. Branch teams and HQ see the work behind each service visit. ## Dispatch with the details that actually matter. Opens the demo. Choose the matching view shown above. ### One product. The right view for each role. - Homeowner (Sam Okafor) - Customer service intake (Nia Feldman) - Dispatcher (Jordan Pike) - Technician (Avery Nakamura) - Branch manager (Elena Marsh) - HQ operator (Marcus Oyelaran) - Company admin (Dana Whitfield) ## Make your service promise easier to keep. ### Start with better information Collect equipment details and photos before the office has to ask for them again. ### Protect skilled technician time Consider qualifications, availability and the promised window before making an assignment. ### Keep homeowners informed Give customers a place to review approved options and follow their visit. ### What to measure after launch - Intake handling time - Arrival-window performance - Assignment changes and repeat clarification ### Explore the opportunity with your numbers. Try your own assumptions. This is an opportunity model, not a forecast. Volume × opportunity rate × value ## Try the app. See both sides of the work. Open RelayHome and choose a view, or start its guided tour to see how a request moves between people. ### Switch seats. See what the customer, frontline team and company leaders see. ### Follow the whole story. The guided tour moves between views and explains what happens next. Opens the demo hub. Choose “Start the guided tour” there. ## Explore RelayHome. Every role. Every handoff. ### Homeowner The homeowner’s property, equipment and upcoming service context. ### Customer service intake Customer service reviews requests before the dispatch handoff. ### Dispatcher Dispatch checks qualifications, availability and assignments. ### Technician The technician sees assigned work and useful job context. ### Branch manager The branch manager monitors the team and qualifications. ### HQ operator HQ reviews the service operation across branches. ### Company admin The company admin manages shared operating settings. ### The homeowner's property Follow “The homeowner's property” in the guided tour. The tour explains the action and shows what happens next. ### Requesting service (safety escalation) Follow “Requesting service (safety escalation)” in the guided tour. The tour explains the action and shows what happens next. ### Intake reviews every new request Follow “Intake reviews every new request” in the guided tour. The tour explains the action and shows what happens next. ### Dispatch assigns with the skill check Follow “Dispatch assigns with the skill check” in the guided tour. The tour explains the action and shows what happens next. ### Every perspective, one click away The app’s built-in demo controls. ### Help in the current workspace The app’s built-in demo controls. ## The whole service visit, with context intact. Explore the workflows shown in the demo. We confirm the features, rules and connections for your business before production. Arrival windows are estimates, not guarantees. Routing, location services and other integrations are scoped per customer. ### Home equipment passport Equipment records and service context in one home view. ### Photo service requests Structured intake captures the problem and supporting images. ### Safety escalation Flag requests that need the appropriate urgent response. ### Intake review Staff review new requests before the next operational step. ### Qualified assignments Check certification, availability and shift coverage. ### Dispatch workspace See work and proposed assignments with relevant constraints. ### Technician day view Job context follows the technician into the field. ### Staff-approved options Present reviewed repair alternatives with clear prices. ### Customer visit updates Make arrival information and visit progress easy to find. ### Branch & HQ oversight Review performance, qualifications and company settings. ## Launch the right first version. Then expand with evidence. One service category, one branch. Measure intake handling, assignment exceptions and arrival-window performance before adding branches. - Show us the experience you wantWe map your customers, team, locations and goals. You get a clear scope, quote and launch plan. - Make it yoursWe tailor the brand, content and workflows, then test the complete journey with your team. Straightforward launches can be ready in as little as a week once content and access are ready. - Launch, learn and growLaunch the agreed experience, measure what changes and plan the next improvement or location rollout. ## Before you build, get clear answers. ### What does a custom home-service app connect? RelayHome connects homeowner requests and equipment records with intake, dispatch and field work. It gives customers and staff a clearer view of the same service visit. ### Does the app diagnose equipment problems? It collects context and supports the service workflow. Diagnosis, safety decisions and service recommendations remain with qualified staff. ### How does it help dispatch choose a technician? The example considers qualifications, availability and shift coverage. Production rules must match your certification records, branch coverage and operational requirements. ### Can it work with our existing field-service software? We review that system’s capabilities, data ownership and API access first. Integration and migration work are quoted separately within the agreed project scope. ### How much does a custom RelayHome app cost? Your quote depends on the workflows, locations, data and integrations in scope. Our goal is to reduce build cost by 70% to 90% versus a comparable from-scratch experience app, by reusing an existing foundation. That is a savings target, not a guarantee. We separate build work, ongoing services and third-party costs in your proposal. Book a demo for a tailored quote. ### How quickly can our app launch? A focused launch can sometimes be ready within a week after scope, content and access are ready. Catalog imports, integrations, approvals and complex rollouts need more time. Your proposal confirms the schedule. ### Will the app use our name and work on mobile? Yes. We tailor your logo, colors, content and agreed workflows. The web experience runs on supported phones, tablets and computers without an app-store download. Your device and access requirements are tested before launch. ## Connect the office, the field and the homeowner. Walk us through a typical service call. We’ll show where a branded app can improve intake, clarify the handoff and help your team deliver the visit customers expect. ## Explore the other experiences. RelayHome is shown with a fictional business and sample data. --- Launch Automation (WOLF 23 LLC) · 9792 Grand Verde Way Unit 508, Boca Raton, FL 33428 · (561) 287-3456 · team@launchautomation.ai Custom websites, browser-based business apps, AI command centers, membership platforms, CRM and automation.